help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS not tracking properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2023 07:03

‎07-30-2023 07:03

I walk the same path every day and lately the app is not accurately timing me. Some days I hit one mile at one location, the next it’s totally different. And it says I was a certain speed and the next day is different. I can’t walk a 10 minute mile, but yesterday it says I did.  Is this an issue with my Fitbit or with the app?

Best Answer
0 Votes
1 REPLY 1

‎08-08-2023 16:22

‎08-08-2023 16:22

Welcome to the forums @Disneyfam25.

Thanks for providing the details regarding GPS.

Before considering other options, I'd suggest you performing a restart on your device.

On your Fitbit app, try to develop these steps:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the app is timing now.
Best Answer
0 Votes