Getting error 403 when trying to set up tracker.

[Twister_zone]

Hi my blaze is not syncing and when I reset my app and try to connected back as a new device I could not do it. I kept getting an error 403 message.

This happened after I updated to the new software. Now I can’t even wear it as the time is not right and all ...

can anyone help!

Moderator Edit: Clarified Subject.

[Rich_Laue]

Resetting the app does not require setting up the tracker again. Simply log into the app and it should sync. 

However to help we really need to know what device the app is on. 

[Twister_zone]

Hey thank you for the reply,

i reset my app and my device too ( the balze) because the watch time was wrong. Now I can not link my blaze to the new app and I am getting 403 troubleshooting.

I read elsewhere that the solution for this problem is to reset the app. But it did not work for me. I have an iPhone X .. with the newest IOS.

[Rich_Laue]

Since you are having problems with the iOS app, I'll move this thread to the iOS board. This should help in getting an answer. 

In the mean time I see several posts that have a solution. 

[MarcoGFitbit]

Hello @Twister_zone, I hope you're doing well, thanks for joining the Fitbit Community! It's nice to see you @Rich_Laue, thanks for your insight and help, I appreciate it. 

@Twister_zone, usually the error 403 appears when you're trying to set up a tracker using an old version of the app or when the app can't reach our servers. For the latter, please try to set up your tracker a couple hours later. 

Now, if you have already updated the app and tried to set up your tracker again and still getting the same error message I would like to suggest you the following:

1. Uninstall the app, restart your phone then reinstall the app.
2. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
3. Turn off WiFi for 15 seconds, then turn it back on.

Then try to set up your tracker again. If after trying this process you're still getting the same error message, please reply to me with a screenshot of the message so I can check this further. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[Twister_zone]

Thank you both for your help, it is working now.

best regards

[MarcoGFitbit]

Hello @Twister_zone, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!