Goals not updating on iOS Fitbit app

[Rodmayo]

When changing goals on my Sense, the amount does not update and goes back to the original amount. How to update goals? Using IOS I have tried deleting and reinstalling App on iPhone didn't work.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @Rodmayo.

I've moved your post to the iOS App as there are more chances to get related replies here. Thanks for bringing this to our attention and for the steps tried prior to posting. I'm sorry this is happening and may I know since when this started to happen? Also, what is the model and OS version of your phone?

Let me share that our team recently released a new iOS Fitbit app version, so please make sure to install it on your iPhone. Additionally, try rebooting your phone and let me know how the Fitbit app behaves afterward.

[Rodmayo]

Not sure when it started I did just get an Apple SE3. Using the current IOS
version 15.4.1. It does seem all the goal numbers are lightly gray no
matter what app I am using. --
Rod Mayo

[Rodmayo]

I do have version 3.58 which is the lastest.

[SunsetRunner]

Hello @Rodmayo 

Maybe I can help. My goals are listed in a lightly gray appearance as well but I am able to alter them. To change goals I open my Fitbit app, tap my profile picture then scroll down to and tap Activity & Wellness. Now tap Daily Activities. Pick which goal you wish to alter here. Once you’ve made the change you desire (since there is no confirmation button) you simply can tap the “ < “ button at the upper left of your screen and this will save your choice. If you want to make several changes it’s just a bit tricky. Example: I want to change my daily distance from 3.0 miles to 4.0 miles…I make the change but there’s no enter button so I just tap the steps selection right above it. If you do that you’ll notice that now the daily distance did indeed change to my new desired amount. So technically each time you’ve made a daily goal change just tap another goal activity in the list. Once you have made all the changes you want then tap the “ < “ to exit. Sorry about the long winded explanation but I couldn’t think of a different way to shorten it. 
On another note, I’d remove your telephone number that’s showing on your above post. I’m sure you don’t want that publicize in an open forum. To remove it just go to the post showing your phone number and tap the three small dots to the upper right corner of the posting box. Then tap edit in the drop down menu, remove your phone number then tap reply again. 
I hope I was able to answer your question and resolve your issue. Please let me know. 😃 Happy Stepping!

[Rodmayo]

Sorry but that did not do it. I change them and hit the < key then go back to my daily screen for that goal and it goes back to wheat I saved previously. 

Thanks for the phone # thing I couldn't find it but was too worried it was an old number.

Thanks

rod

[SunsetRunner · Accepted solution]

Hello again @Rodmayo 

Gosh I’m so sorry that didn’t help. I saw your earlier post that you have already tried reinstalling the Fitbit App so that would have already been my second suggestion. On an odd note…is any of your goals there set to zero? Example you have your floors set to zero….if so change it to at least 1 and see if you can save daily activities now. I’m crossing my fingers for ya 😃 (my theory is that the app thinks your not done because one is set to zero)

[Rodmayo]

You did it!!! That was it changing my stairs to 1 it saved all the others.

Thanks Much UR the best.

[SunsetRunner]

Woohoo @Rodmayo!! I’m happy I could help. Enjoy your week and Happy Stepping! 😃

[LizzyFitbit]

Hi there @Rodmayo and @SunsetRunner.

@Rodmayo I'm glad you sorted this out and thanks for all the time spent while working on this matter. I hope you can keep crushing your goals! By the way, let me invite you to visit our Health & Wellness board where you can share your story, meet more people and start your own topics.

@SunsetRunner You're amazing! Thanks for that great tip and I'm sure it'll help other members experiencing similar issues. See you around. 😊