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Google migration blocked - years of data not syncing

9 hours ago

9 hours ago

Hello Fitbit Team, 
My Versa 3 is paired to my original Fitbit accounts (Hotmail) which contains years of historical data that I do not want to lose.

During the Google migration my Gmail account became incorrectly flagged as already having a Fitbit accounts (previously linked to a Charge 2), and my Versa 3 data will not sync with Google. 
I cannot access standard chat or support options , and I need a backend account repair to:
1. Release my Gmail so I can migrate my existing hotmail Fitbit account safely.
2. Ensure my Versa 3 continues syncing and all historical data is preserved.
Please escalate this to a Fitbit moderator /staff member for backend support.
Thank you.

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3 hours ago

3 hours ago

Hi @Rosie-Roo   This is a user to user help site.  No one here can help you with your issue.  Have you used this link to contact Support?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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