Group posts aren’t visible on Community Feed

[JennyLynnet]

Hello!

I am using iPhone. I have force quit Fitbit, rebooted my phone, and reinstalled Fitbit twice today trying to fix this.

all of my community groups show everybody’s posts except the Weight loss (15-50lb). I posted in it yesterday and my post was visible, until I reinstalled the app, but nobody else. I didn’t get any responses to it except by my added friends, which is pretty abnormal.

I want to participate in the group. Any ideas?  

 

Moderator Edit: Clarified subject

[SunsetRunner]

That’s interesting @JennyLynnet! I went to my own Fitbit App to see if I could see anything but mine reads the same way. Like you I tried several troubleshooting tips and all failed. I’m not sure if this is a “known” issue currently with Fitbit but I hope my message here lets you know that your not the only one experiencing the issue. I’m currently using an iPad as my mobile device (iOS) and have the latest Fitbit App update. Hopefully this will be addressed soon. 

[LZeeW]

@JennyLynnet   I am moving your post to the iOS app forum, a better fit.  These groups aren't available on the web dashboard.

[SunsetRunner]

Hello again @JennyLynnet 

I tried logging out, reinstalling and phone restart but the weight loss (15-50 lbs) is still a issue as you explained. I went through and looked through all the other groups and they all look fine except I found another one doing the same as you described. The Weight Loss (50+plus) is messed up as well. 

 

[LizzyFitbit]

Hi there, @JennyLynnet. @SunsetRunner and @LZeeW Thanks for your help with this thread.

@JennyLynnet and @SunsetRunner Thanks for bringing this to our attention, and the steps tried prior to posting. Also, I appreciate the screenshots. This is odd as every group should show their activity correctly, I'm sorry this is preventing you from participating in the Community Feed. Given this situation, I've requested a case on your behalf so our Support team can investigate and provide you with assistance. Please keep an eye on your inbox, you'll get some information about your case.

[Astro03446]

I am also having this problem in weight loss 50+. I am getting responses to my posts, so others can see mine, but I can’t see any other posts. 

[SunsetRunner]

Same goes for me in the 50+ group.  Feed has seemed a bit off on my end for at least a couple weeks. Sometimes I'll see posts from the group while under the Feeds tab but it hasn't been very current.   The groups tab however is completely blank. 

[LizzyFitbit]

Hi there, @Astro03446. @SunsetRunner Welcome on board.

Thanks for joining this thread and sharing your experience with these groups. I'm sorry for this inconvenience and I appreciate your feedback about the Community Feed. Given this situation, my best advice is to get in touch with our Support team. That way they can investigate what may be occurring and see what can be done to get this resolved. They're available via chat and phone, just click here to get connected with them.

[SunsetRunner]

Hello @JennyLynnet , @SunsetRunner  @Astro03446 

😉 I’ve discovered that as of today the two Community Groups that were not loading (50+ lbs and the 15-50 lbs) group is back up and running again! 

 

 

[kmzfit]

Hi there! I just checked the 15-50lb loss group and I’m unfortunately still having the issue of no posts on the feed. Did you do anything in particular to fix the issue?

[SunsetRunner]

Hello @kmzfit 

I do know yesterday morning it still wasn’t working. Later in the day I did log out of my Fitbit App and shut down my iPad completely while I ran some errands. When I returned I just turned my iPad back on and logged back into the App. Was that what did it? I’m unsure but it wouldn’t hurt to just turn everything off then on again. I’m an iOS user as yourself so I don’t think it’s an iOS versus Android issue. 
😃 Hopefully a fresh shutdown of your mobile device works for you

[LizzyFitbit]

Hi there, @SunsetRunner. @kmzfit Welcome on board.

@SunsetRunner Thanks for keeping me posted and sharing the steps that worked for you. Also for the screenshot. I'm glad the groups are showing the correct steps and if you need anything else, don't hesitate to let me know.

@kmzfit Thanks for joining this thread. Let me share this has been reported to our team and they're looking into this matter. In the meantime, let's give a try to the suggestions shared by our friend to see if it helps you. Your feedback is appreciated and rest assured it will be passed along.