HELP!!! I accidentally clicked forget this device on Bluetooth for my Alta!

[Hngo0411]

Help !!! I accidentally clicked forget this device for my Alta on Bluetooth and now my iPhone can't find it anymore!!!

[SolangeE · Accepted solution]

Hello there, @Hngo0411! Welcome to the Forums! Are you still not able to pair it again? 

Please try the following:

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.

- If your tracker didn't sync, force quit the Fitbit app and open it again.

- Reboot your mobile device and then open the Fitbit app again.

- Restart your tracker again.

- Also, you might want to try setting it up from a different device such as a computer.

This should get you back on track, let me know! 

[AC5]

Hi ...totally frustrated by fitbit. Some days it works just fine others none. Just horrible product. All suggestions tried to repair with Bluetooth doesnt work. A waste of money. Buy Garmin much better product and reliable. My fitbit in a bin ...seriously sack your designers..Engineers 

[AC5]

Hi

TOtally frustrated by fitbit. Some days it works just fine others none. Just horrible product. All suggestions tried to repair with Bluetooth doesnt work. A waste of money. But Garmin much better product and reliable. My fitbit in a bin.

[SolangeE]

Hi there, @AC5! it's nice to have you on board. I would feel the same if i purchased an expensive fitness tracker that did not meet all of my expectations. However, our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. Have you checked your warranty options?

Let me know! 

[SCamp2014]

Hi

I clicked forget this device on my phone. I cannot set it up again on my iphone. My Bluetooth has picked it up but I cannot set it up or get it back on the app.

I have rebooted my phone and the fitbit and tried all suggestions but nothing seems to work.

[nin_a]

I am having the same problem. I performed all the actions proposed and nothing happened.