01-13-2017 19:47
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01-13-2017 19:47
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My HR will only sync and record data when it is on the charger. As soon as I take it off the display dies and the green LED lights stop flashing. I have reset it but still not helping. This happened after a trek this morning.
any ideas how to get it back in sync?

01-16-2017 03:58
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01-16-2017 03:58
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Hello @Chiro, have a warm welcome to the Community, it's great to have you on board.
This seems like a very odd situation, but I would like to suggest cleaning the contacts on your tracker and charging cable. Then, please restart it once again and leave it plugged in for 2 hours. If the tracker turns off when you unplug it fro the charging cable, my best recommendation would be contacting our Support Team. Let them know the steps you've tried so far, I'm sure they will be more than happy to get you back on track.
Give it a try and keep me posted in case you need anything else!

