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HR not showing on App since update

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‎03-23-2016 12:38

‎03-23-2016 12:38

Since the App updated on my iPhone 3 days ago, the app no longer shows heart rate.

Any ideas what the problem is

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‎03-24-2016 05:04 - last edited on ‎11-20-2025 09:49 by Fitbit Moderator

‎03-24-2016 05:04 - last edited on ‎11-20-2025 09:49 by Fitbit Moderator

Hey hey hey @ChristineWilcox welcome to our Community! So glad to have you here! Man WinkMmmhh this is really weird, I'd like to know if you have updated your Fitbit Charge HR firmware to the latest version? Also, I'd like to know if you're not seeing your heart rate on your HR tracker and if your heart rate tile is showing on your iOS Fitbit App.

Keep me posted! Man Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎03-24-2016 13:31

In response to MeylinP

‎03-24-2016 13:31

All sorted thanks. For some reason the HR tick box was unticked following the app update

Sent from my iPhone
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