HR not syncing and time is off by 14 min

[Jennyjenny0803]

My he charger is not syncing and the time is off by 14 minutes. I tried plug it up and turning it off but it did not work.

[Ljf67]

I am so annoyed by this thing!!! The time is off by 6 minutes, it won't sync with the app at all - why does it keep crashing and we should be able to fix the time when it's wrong.

[MeylinP]

Hey hey hey @Jennyjenny0803 @Ljf67 welcome to our Community! I'd suggest you restart your tracker by following the steps provided at How do I restart my tracker?, then please make sure you follow these steps. If that doesn't work, please review our troubleshooting tips here.

Let me know how it goes! 

[Smjackson]

My HR is not syncing and is off by 1 hour and 35 minutes, I tried every troubleshooting tip several times over the past two days I am ready to give up on Fitbit, so frustrating!!!

[MeylinP]

Welcome to our Community @Smjackson! It's nice to have you on board! I'd like to know if you have reviewed our troubleshooting tips here. If this doesn't work please make sure you contact our Customer Support team and let them know the steps you've tried so they can provide you with a good solution for this.

Have a nice day!