HR zones changed and AZM are too high

[CIAGorilla5]

Hey, everyone. I'd like to say something about something that's going on with both my phone and Charge 6. On the Fitbit dashboard in the website and the device itself, it's saying fat burn zones is 112 bpm. However, in the mobile app, it's saying that my fat burn zone is 131. For that manner I'm earning too much active zone minutes. Can I fix this? And if so, how? (13 years Male).

Moderator Edit: Clarified subject

[dtritten]

I’m having the exact same issues, and only since yesterday. I’m getting hundreds of zone minutes per day, but all of a sudden burning no calories. I’ve reset it multiple times, and nothing has worked. 

[Bubtrades]

active zone minutes is indicating 1000+ a day and recording high activity even when I am relatively inactive, during hours I am quite still. What could be causing this? Thank you.

[Aaront5845]

• 10 days ago my charge 5 seemed to change the way it calculates zone minutes. I have had device for a year and another Fitbit 4 before that. I averaged 150 to 250 zone minutes a week.  I typically had to go for a walk or to the gym to get my minutes.  Last week my device recorded 2100 minutes and so far this week I have 1750.  I am not doing any crazy exercise. My heartbeat graphs look the same as before but now earn 300 to 400 zone minutes a day.  I think the device is faulty Any ideas?  I have the latest software downloaded. 

[CTSGson]

Same thing happend to me. No idea how to fix it.

[RiekoC]

Hello @Aaront5845 & @CTSGson 

Have you had a chance to restart your Charge 5 either from the settings menu on your Fitbit or by using the charging cable that came with your device? That's usually the first troubleshooting step to try. Also, it might take more than 1 restart attempt to get your device back to working normally.

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members. @RiekoC Thanks for your help!

Thank you for the information and the steps that you've tried prior to posting. I understand how important the heart rate and Active Zone Minutes are to you, and I'm sorry for the inconvenience this has caused. I've escalated this issue to our team so that they can investigate what may be occurring. Rest assured I'll update this thread with new information as soon as I have it .

In the meantime, please make sure to keep the Fitbit app up-to-date so the rest of your details can sync correctly.

[Aaront5845]

Thanks for the suggestion.  I have tried to restart the Fitbit about 5 times but it doesn’t seem to help.  Hoping a solution can be found.  

[Aaront5845]

665 zone minutes today with only 6400 steps.  There is no way that is right.  

[CIAGorilla5]

We’re talking about Charge 6, not 5.

[CIAGorilla5]

I realized that after a couple of months, it learns and then everything’s gonna be fine. 

[LizzyFitbit · Accepted solution]

Hi everyone! @Aaront5845 and @CIAGorilla5 It's good to see you around.

Thanks for your continued reports, as well as your efforts while working on this matter. As I mentioned before, this issue was already escalated to our team in order to find a prompt solution. Nevertheless, I understand the impact this is causing and I'm sorry for the inconvenience.

That being said, please give a try to the following suggestions to see if it makes a difference:

1. Go to the App Store and install the latest update of the Fitbit app.
2. Reboot your phone.
3. Then, make sure your date of birth on your profile is correct. For detailed instructions, see this help article.
4. Open the Active Zone Minutes tile and check if your values look accurate.

[Aaront5845]

Hello and thanks for the tips.  I tried all the steps indicated. My age was incorrect but I corrected it 4 days but still have far too many zone minutes: 4050 this week! And 512 today.