Has anyone successfully connnect the charge 5 to iphone 12 pro max?

[schen6388]

I have been waiting for black Friday sales for Charge 5 as my charge 4 screen has faded that I can't even see anything indoor.  Bought one yesterday and spent about 1 hour and can't get it connected. End up return it to the store.  I really hope it will work, but I saw on amazon some review also mention that it won't work for iphone 12 pro max. so I am checking here before I go for other brand.

[Rich_Laue]

If you charge 4 connected, your charge 5 should also Conniect. 

At what step of the setup process does the failure occur? Also, do you get any error messages? 

Another option would be to use a different phone to setup. The setup connects the tracker to your fitbit account, once connected, the fitbit app connects the tracker to the phone. 

[janetcameron]

Doesn’t work on my iPhone 12 mini either so I would love to know how you got around this

[Rich_Laue]

When switching phones, there should be nothing more to do then. 

Turn off old phone. 

On new phone 

Download app

Log in

Accept permissions 

Setup notifications. 

[janetcameron]

What I had to do is have my husbands phone recognize the Fitbit and then do the rest with my IPhone … it is pretty stupid and if I didn’t have access to another phone I wouldn’t have been able to get it to work. Pretty poor testing o. Their part … not impressed at all

Be the change you want to see in the world — Ghandi