Having to restart phone to sync

[zoby1]

I’m having to turn my phone off & on each time to sync with Fitbit flex 2, tried troubleshooting tips but still the only way I can get it to sync is by turning phone off. I’m guessing the issue is with the app as Fitbit counting steps etc correctly, anyone else had the same issue?

[crookface]

My fitbit Flex 2 stopped Syncing last night, tried to turn phone off / on though wont work...  Cradle at home so will try the reset later.   This is a replacement as my previous one did the same and when in the cradle just went dead.   Though when my new one arrived all of a sudden it came to life.

[MrMarv]

@zoby1 and @crookface -

I had troubles a while back and did the same thing you did each morning to deal with it until my "professional mindset" kicked in and I decided it wasn't the phone's problem, but the app.

I force quit the app and all my issues went away for a few weeks. Force quite again and no problem since.

To do that, double-click the home button and swipe up on the Fitbit app to remove it from memory. Then single-click the home button and restart the app.

Good luck.

[zoby1]

Let Hi , done it! It worked thanks😁 it did cross my mind to delete the app but was worried I’d lose my history but as it wasn’t working anyway, I had nothing to lose! It’s all still there so fingers crossed it’s fixed it! Thanks 😁

Sent from my iPhone

[Ericsgardner]

Same thing happens to me pretty regularly and I’ve been thinking it happens whenever there is an update to the App, but that is just a guess. Something causes the app to stop syncing properly and I have to restart my phone to reset things. This is a serious issue since I use the alarm every day and when it stops working, my alarm doesn’t work. Fitbit must solve this or I’ll never buy another one. 

[ShellyLake]

Worked for me on first try -- Thanks Much!!

[MarcoGFitbit]

Hello @ShellyLake thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have joined the conversation and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!