Having trouble syncing with iPod

[fmm]

In order to synch the fitbit to my iPod I need to try it 3-4 times eventhough I have checked the set up three times and everything looks correct; and I have the iPod only 2-3 ft from the fitbit.  It eventually does synch but why does it take so many tried before cancelling out?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Do you have a 5th or 6th generation iPod Touch?

[fmm]

I don’t know which generation it is. It is three years old. It does synch, but only after 2-3, sometimes 4 tries.

[LZeeW · Accepted solution]

@fmm  Here is a link to help you identify your iPod model.

Have you tried restarting your tracker and your iPod? 

[MarcoGFitbit]

Hello @fmm, thanks for joining the Fitbit Community. It's great to see you too @SunsetRunner and @LZeeW, thanks for all your help. 

@fmm, I appreciate you have brought this to my attention. As @LZeeW mentioned, have you tried to restart your tracker and your iPod lately? If so, check that your iPod is listed as a compatible device. If it is, I would like to ask you to enable All-day Sync to establish a connection between your iPod and your tracker, this will make syncing easier and it will even sync in the background, when your iPod is locked. 

To enable All-day Sync go to Account > Your tracker  and scroll down until you see All-day Sync. Don't worry, this won't drain the battery on your tracker or your iPod faster than usual. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[fmm]

Thanks for your message re: connection between Fitbit One and iPodTouch. I have followed all instructions and the first time I try to synch it just cancels and goes back to the Fitbit app. Sometimes I can get it to connect the second time but a third time is more the norm. The two devices are within three feet of each other and all my other apps connect just fine (Starbucks is also rather slow, but always connects on the first try if I am very patient), so I don’t think the problem is at my end.

I have just gotten use to the fact that it is slow or incapable of an initial connection.

Michael

[fmm]

5th generation

[fmm]

Yep, I tried all that stuff.  It isn't that it doesn't connect, it just takes 2-4 times for it to happen.  Today was different, it connected on the first try.  Maybe it's because I traveled more steps, 13,430.  Generally my total is a bit under 5,000.

[JeriBKS]

MarcoGFitbit... I'm trying to set up a Fitbit Inspire with a 6th gen iPod touch with 12.4.8 software. I get message of 'no bluetooth connection' yet iPod's bluetooth is turned on and the Fitbit and iPod are next to each other. iPod 6th gen is on Fitbit's approved devices. How do I resolve this issue?