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Heart Rate Charts don't match

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‎07-30-2019 09:23 - last edited on ‎07-31-2019 18:12 by Fitbit Moderator

‎07-30-2019 09:23 - last edited on ‎07-31-2019 18:12 by Fitbit Moderator

Hi.  On the first screen you go to for Heart Rate, the data has lower lows and higher highs for HR than what you see on the full screen view.  I've looked at your boards and this is a known issue for several Fit Bit models, for several years now.   Is FitBit going to fix this?   and can FitBit clarify which view is correct?   Thank you

 

Moderator edit: Subject for clarity 

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‎07-31-2019 18:12

‎07-31-2019 18:12

Hello @sheba2409 Thanks for bringing this to my attention, welcome to the Community Forums.

 

Let me share with your that we’re aware of this inconvenience working to identify a resolution as quickly as possible. We apologize for any inconvenience this may cause to you with the heart rate chats information and appreciate your patience while we work on this. Looking forward to fix this situation to get you back on track as soon as possible.

 

Don't hesitate to contact me back if you need anything else. 

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