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Heart Rate Graph off by one hour

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‎11-07-2021 14:10

‎11-07-2021 14:10

After moving from DST last night, the heart rate graph is showing accurate rate data, but displaying the time one hour behind. Almost as if the app moved back the time twice. E.g. at noon, graph shows 11 AM as latest early reading. Time is correct on Charge 4. Data is synching. Tried all unpair/re-pair, app stop, phone restart, etc. 

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‎11-10-2021 11:17

‎11-10-2021 11:17

Hello @Playmeone and welcome to the Help forum.  This issue happens to all users when there is a clock change like this.  It just seems to be a limitation in Fitbit's programming.  It lasts a day, then fixes itself.  This can also happen when crossing time zones.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Best Answer
1 REPLY 1

‎11-10-2021 11:17

‎11-10-2021 11:17

Hello @Playmeone and welcome to the Help forum.  This issue happens to all users when there is a clock change like this.  It just seems to be a limitation in Fitbit's programming.  It lasts a day, then fixes itself.  This can also happen when crossing time zones.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer