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Heart rate not showing correctly in the app.

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‎07-20-2018 09:35 - last edited on ‎07-21-2018 11:32 by Moderator Alum

‎07-20-2018 09:35 - last edited on ‎07-21-2018 11:32 by Moderator Alum

After the update a few days ago, my rhr is not being measured and has been the same for three days, but when I look at the individual day and my heart rate for the day, my lows are clearly different each day. Is this a bug in the new update?

 

Moderator Edit: Clarified Subject.

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‎07-21-2018 11:33

‎07-21-2018 11:33

Hello @JDayton, I hope you're having a great day, it's a pleasure for me to welcome you to the Fitbit Community! Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, which tracker are you currently using? Have you restarted it yet? Have you restarted your phone as well? If so, I would like to know more details about your issue, some screenshots comparing your heart rate will be very helpful as well. Please reply to me with them so I can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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