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Heart rate stops working

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A really annoying trait is when you are exercising and the heart rate stops registering. This has happened a few times recently on the tread mill. Really annoying when you are exercising and at the same time trying to adjust the device to try and get the heart rate to display again. Then for that period of exercise you get 'insufficient data' to work out the average heart rate and no graph displayed of your heart rate over the period of exercise. Kind of defeats the object really!

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Hi @TonyBurlton. Welcome to the forums! I did a search in the Help section regarding your question. Here is what I found. There is an additional link on that page for more troubleshooting. Hope this helps. 

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Hi @TonyBurlton. Welcome to the forums! I did a search in the Help section regarding your question. Here is what I found. There is an additional link on that page for more troubleshooting. Hope this helps. 

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Hi Carol

many thanks for letting me know about this. I tried moving the strap up today and did 40 minutes on the treadmill and it functioned properly throughout! 

Regards 

 

TONY

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Where’s the solution? I have restarted my Fitbit and still no heart rate.

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