help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate summary gone for runs

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2023 09:45 - last edited on ‎12-22-2023 15:02 by Fitbit Moderator

‎12-17-2023 09:45 - last edited on ‎12-22-2023 15:02 by Fitbit Moderator

 Until this app update, I had heart rate graphs for my runs. It would tell me my average heart rate for the run, graph the heart rate the whole time, and tell me the peak HR. Now, it gives just a summary without the heart rate details. Is there a way I can get that back?

IMG_3933.png

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎12-22-2023 15:08

‎12-22-2023 15:08

Welcome to the community forums, @fbemily.

Thanks for letting me know about your heart rate graphs, and the screenshot provided. To look into this, may I know how your run was recorded? I'm asking this as there is an issue with SmartTrack and manually logged activities not showing heart rate information on the Fitbit app. Our team is already working on this matter and to receive updates, please subscribe to this thread.

On the other hand, if your activities were recorded using the Exercise app, please let me know so I can investigate and continue helping you out.

Best Answer
0 Votes