Heart rate zones and active minutes not recording properly.

[Leigh2L4]

I posted this yesterday under the dashboards section but am reposting here as well since I haven't had a response.

I am experiencing and issue on both my dashboard and the MacOS app.  It seems like there is an issue with calculating the Active minutes and heart rate zones.  I have a graph with my correct colors for a stationary bike workout yesterday, but it's showing I have no active minutes for this exercise and no time in any of my heart rate zones.  Clearly my Versa 2 watch captured my heart rate through the whole exercise session, but the app is not using the data correctly.  I updated both the OS app and my Versa with the latest software and after that, it also removed all the active minutes I had from earlier in the day as well.  It doesn't look like the recent dashboard issue is completely fixed...

I've used Fitbit for years and have never had this issue before. 

-Leigh

[maryannpdx]

I am having the same problem on Android - using Google Pixel Watch and Google Pixel Phone

[peggy.m518]

It is not that we are having a problem - Fitbit clearly has the problem - Tech's heads are too far up in the cloud (maybe from smoking too much weed) to know what reality is. If I walk 30 minutes in the morning as I do everyday, sometimes my fitbit records 44 heartrate zone minutes but other times only records a few minutes. When you measure things over a  period of time there should be a standard with which you are comparing, not where it matters where on the wrist you place your fitbit or how tight it is. These are all variables as is each human's heart rate. One thing that is standard is that there are 60 seconds in a minute and 60 minutes in an hour. The stupidity of the heartrate zone is it is more of a dis-incentive than that of an incentive. When one is walking at a rate of 120 steps per minute, and working up a sweat, it makes no sense whatsoever that no heart rate zone minutes were burned in that 30 minute period of time and then 2 to 3 days later I am suddenly walking at 70% cardio zone. Talk about a bunch of garbage!!!

[LeelaD]

Same!! I'm so frustrated. I was doing nothing and my charge 5 says I'm doing zone minutes (heart rate not elevated) or when I'm sewing it thinks I'm running or something. What's up w customer service?!!

[janetkun]

Same here.