Historic heart rate not showing up in app.

[Rcreid]

The app on my iPad does not display my heart rate. Everyday it just displays “67”. It did display it twice on Sept 8 and 9 but that is all.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Rcreid, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Fitbit Community and for bringing this situation to our attention. Please note that the heart rate Tile will show your "resting heart rate" and once you have synced your Fitbit device and the device shows as "connected" in the app, it will display the current heart rate. Your device will be connected once you see a green icon next to its picture at the top of the screen in the Fitbit app. If you're not able to see it, please go to Account > Your device and enable All-day Sync. This will establish a Bluetooth connection and will make it easier for the device to sync. Don't worry, it has been tested and confirmed that All-day Sync will not drain the battery on your device or your phone faster than usual. 

Now, if you're referring to the weekly and monthly heart rate graphs, please tap on the heart rate tile. You will be able to see a graph of your daily heart rate after you've synced and then, by tapping on the top right corner icon (with 2 arrows), you'll be able to see the weekly and monthly graph. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Rcreid]

My all day sync is on and when I access the daily heart rate graph it shows “ No Heart Rate Info Available”. Back on Sept 9th I have a nice colourful graph and activity break down. A small one on Sept 8th, but they are the only ones and I’ve had my Versa since June.

Sent from my iPad

[MarcoGFitbit · Accepted solution]

Hello @Rcreid, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and provided me more details about your issue. Tell me, are you able to see the green lights flashing on the back of your Versa? Could you please go to the Settings app on your Versa, tap on it and scroll down until you find Heart Rate? Make sure it's set to ON. 

If the lights are flashing and the heart rate is set to ON, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then monitor it for the next few days and check the app to see if you get a heart rate graph.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply again. 

[Rcreid]

Thanks! I reset my Versa, have one rapidly flashing green light on the back. When I check the app on my IPad, it is once again graphing my heart rate!

Sent from my iPad

[MarcoGFitbit]

Hello @Rcreid, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!