help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly Activity Goal on Ionic doesn't match how many dots the app records

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2021 16:58 - last edited on ‎01-29-2021 06:48 by Fitbit Moderator

‎01-28-2021 16:58 - last edited on ‎01-29-2021 06:48 by Fitbit Moderator

Hello,

 

Has anyone noticed if the steps per hour on your FitBit device is accurate when you hit 12 out of 12 hours? Just noticed my Ionic said I reached my steps per hour goal of 12 out of 12 hours and my Ionic correctly indicates that on the today screen but the iOS app does not, the iOS app shows 11 of 12, even when manually syncing by pulling down and releasing. I think it may be a bug?

 

Rich

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-29-2021 06:49

‎01-29-2021 06:49

Hi there @rrjr777. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes