help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly Activity shifted an hour after Daylight Savings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2018 15:22 - last edited on ‎03-13-2018 07:11 by Moderator Alum

‎03-11-2018 15:22 - last edited on ‎03-13-2018 07:11 by Moderator Alum

I like to have my hourly activity set up from 9 AM to 5 PM. However, since Daylight Savings Time started today, my activity time is now 10 AM to 6 PM. I do not want this and tried to change it. Each time I went back to 9 AM to 5 PM, the time changed back to 10 AM and then added another hour. I thought I finally got the time back to where it has been only to see that it is back to 10 AM to 6 PM. 

 

Why cannot not get this back to where it was originally set? I see that my dashboard on the site is showing the correct times of activity but not my app. Can you help me get this corrected? Thank you. 

 

Moderator Edit: Clarified Subject.

Best Answer
3 REPLIES 3

‎03-11-2018 17:07

‎03-11-2018 17:07

I have this same issue.  I was about to enter this issue and then I saw your message.  Looking forward to some replies with a solution. Thanks!

 

 

 

@RoseAnn_Mwrote:

I like to have my hourly activity set up from 9 AM to 5 PM. However, since Daylight Savings Time started today, my activity time is now 10 AM to 6 PM. I do not want this and tried to change it. Each time I went back to 9 AM to 5 PM, the time changed back to 10 AM and then added another hour. I thought I finally got the time back to where it has been only to see that it is back to 10 AM to 6 PM. 

 

Why cannot not get this back to where it was originally set? I see that my dashboard on the site is showing the correct times of activity but not my app. Can you help me get this corrected? Thank you. 



Best Answer
0 Votes

‎03-12-2018 04:08

In response to trala19

‎03-12-2018 04:08

@RoseAnn_M  @trala19  Fitbit knows that this is an issue and it trying to resolve it.  Seems to affect some users with the switch to DST.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-13-2018 07:18

In response to LZeeW

‎03-13-2018 07:18

Hello @RoseAnn_M and @trala19, I hope you're doing well, it's nice to see you around. It's always a pleasure @LZeeW, thanks for your insight about this situation. 

 

Daylight Saving Time took place in the United States this Sunday morning, and some features on your Fitbit device may be affected. These issues should be resolved by syncing after the time change. However, if after syncing your tracker the hourly activity hasn't corrected, please restart your phone to make sure the time is correct there first, and then manually sync your device again.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes