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Hourly activity discrepancies between tracker and app.

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‎11-15-2018 18:42 - last edited on ‎11-17-2018 09:57 by Moderator Alum

‎11-15-2018 18:42 - last edited on ‎11-17-2018 09:57 by Moderator Alum

my Fitbit 3 says I have done my 12 hours of activity but on phone says 9 out of 12 hours.

 

Moderator Edit: Clarified Subject + Format

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‎11-17-2018 10:42

‎11-17-2018 10:42

Hello @Cjthomas1, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for letting us know about this situation. Please note that our team is already aware about this issue and is working toward resolving this issue as fast as possible. 

 

Thanks for your report, once we have more information to share with you about this situation, we'll make sure to post it here in the official Forums. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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