09-01-2020 08:58 - edited 09-01-2020 09:18
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09-01-2020 08:58 - edited 09-01-2020 09:18
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My hourly steps are no longer syncing
no matter what I do or how many steps I take it just shows nothing
i has over 19k yesterday and over 5k already this morning
I’ve tried uninstalling my app, checking for new updates, logging out and back on, turning off Bluetooth for a while and nothing has worked
iPhone 11
Fitbit app: v200001.96.29
charge 4
iOS v 3.6.1

09-02-2020 12:48
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09-02-2020 12:48
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Welcome to the Fitbit Community, @Mzcruzlife.
I appreciate your participation in the Forums and sharing that your hourly steps aren't syncing to the app. Thanks for trying to resolve this, I appreciate the additional details and screenshots, I am here to assist you. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.
I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

