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How do I change phone number for 2FA?

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‎12-25-2022 05:17 - last edited on ‎02-15-2023 10:57 by Fitbit Moderator

‎12-25-2022 05:17 - last edited on ‎02-15-2023 10:57 by Fitbit Moderator

I don’t have access to my old phone number that was used for my Fitbit account, hence I can’t turn of double verification option to update my phone number to the new one. How can I change my phone number without accessing the old one? 
Also, I can’t log into my Fitbit account on the website because of the same (can’t get my sms verification), so I can’t contact customer support for help. Really annoying:( 

appreciate your support.

 

Moderator Edit: Clarified subject and formatting

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‎12-25-2022 06:05 - last edited on ‎06-30-2024 06:01 by Fitbit Moderator

‎12-25-2022 06:05 - last edited on ‎06-30-2024 06:01 by Fitbit Moderator

Hello @Klaudia123457 and welcome to the Community.  You were given a Recovery Code when you set up your 2-FA.  Do you remember where you put it?

This Help article  has more details.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-25-2022 06:05 - last edited on ‎06-30-2024 06:01 by Fitbit Moderator

‎12-25-2022 06:05 - last edited on ‎06-30-2024 06:01 by Fitbit Moderator

Hello @Klaudia123457 and welcome to the Community.  You were given a Recovery Code when you set up your 2-FA.  Do you remember where you put it?

This Help article  has more details.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-02-2023 01:01

In response to LZeeW

‎01-02-2023 01:01

Hi @LZeeW and thanks for your response. Yes, I  have it saved. How can I use it?

 

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‎01-02-2023 01:08

In response to LZeeW

‎01-02-2023 01:08

@LZeeW Thanks to your hint I tried log in via the browser on my laptop where I had an option to use the recovery code. I managed to turn off 2FA and then update my phone number. Thanks a lot for your help! 

Happy New Year 🙂 

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