How do I change phone number for 2FA?

[Klaudia123457]

I don’t have access to my old phone number that was used for my Fitbit account, hence I can’t turn of double verification option to update my phone number to the new one. How can I change my phone number without accessing the old one? 
Also, I can’t log into my Fitbit account on the website because of the same (can’t get my sms verification), so I can’t contact customer support for help. Really annoying:( 

appreciate your support.

Moderator Edit: Clarified subject and formatting

[LZeeW · Accepted solution]

Hello @Klaudia123457 and welcome to the Community.  You were given a Recovery Code when you set up your 2-FA.  Do you remember where you put it?

This Help article  has more details.

[Klaudia123457]

Hi @LZeeW and thanks for your response. Yes, I  have it saved. How can I use it?

[Klaudia123457]

@LZeeW Thanks to your hint I tried log in via the browser on my laptop where I had an option to use the recovery code. I managed to turn off 2FA and then update my phone number. Thanks a lot for your help! 

Happy New Year 🙂