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How do I close the Free Trial of Fitbit Premium messages?

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‎02-01-2022 07:23 - last edited on ‎02-10-2022 17:33 by Fitbit Moderator

‎02-01-2022 07:23 - last edited on ‎02-10-2022 17:33 by Fitbit Moderator

"We're Here For You

We're offering a free trial of Fitbit Premium to help you stay active at home, eat healthy, sleep better & manage stress."

 

Anybody else attempting to Close this message and keeps popping up top screen on Phone app everyday?

Every day, although I have closed this message numerous times, I log in to Fitbit to update sleep stats etc, and a Third of Phone's screen is taken by this message..which I have replied to...I have closed it again and again on previous days..

What is the point of this message having an 'X' Close button at the top, if it is going to keep reappearing every-time the app is closed and reopens, ignoring my action that I told it to close... 'I get it, thank you for your offer, but let's move on now! I know about the offer and I will join Premium when/if I want'..

 

Driving me absolutely mad, .. I really hope this will be looked at by the Fitbit's hard working technicians, and looking forward to hear on solutions for smoothness and clarity of this apps running!

 

Moderator edit: updated subject for clarity

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‎02-10-2022 17:30 - edited ‎02-10-2022 17:34

‎02-10-2022 17:30 - edited ‎02-10-2022 17:34

Thank you for visiting the Fitbit Community, @AstriteV.

 

I'm sorry to hear about the difficulties you experienced with the Fitbit app. 

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

If there is any update about the Free Trial of the Fitbit Premium messages, it should be communicated as soon as possible.

 

Have a nice day.

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