help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I get the new layout update?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 15:12

‎07-25-2019 15:12

Hi All

 

My app is the latest version but I still don't the new layout or sleep scores etc? I'm running the latest version of ios

Best Answer
0 Votes
6 REPLIES 6

‎07-25-2019 20:28

‎07-25-2019 20:28

I’m having the same exact issue. My app is up to date. I have an iPhone XR. And a new Charge 3 as of last month. Yet my app did not update to the new layout. 

Best Answer
0 Votes

‎07-25-2019 20:42

‎07-25-2019 20:42

Same here. 

Best Answer
0 Votes

‎07-26-2019 05:00

In response to Rachy1981

‎07-26-2019 05:00

I’ve been reading that this new Fitbit look from Update 3.0 is only compatible with iOS 11 devices. Having a XR, I’m currently on update 12.4. Yet on a Apple’s website, it is indicated that iOS 11 is only compatible with the X. It doesn’t mention XR or even XS. So I’m very perplexed. 

 

Read under “Version 3”:

https://help.fitbit.com/articles/en_US/Help_article/2025

 

Brings you to this Apple link listing iOS 11 capable phones:

https://support.apple.com/en-us/HT209574

 

Now I can decide if it’s an Apple issue or Fitbit issue...

Best Answer
0 Votes

‎07-26-2019 06:47

In response to SunsetRunner

‎07-26-2019 06:47

@SunsetRunner  I don't have the new look either, but that was by choice.  I declined the pop up to have the new lay-out design several weeks ago.  I've the Fitbit App update at 3.0, iPhone XS Max.

 

My guess about why Apple's does not list anything other than the X for iOS 11 is because everyone should be up to at least the iOS 12 (there's now an iOS 12.4 available for download; I haven't done it yet).  The XR came out after the iOS 12 release, so there would be no reason to list it compatible for the iOS 11 download.  I don't think it's an Apple issue.

 

I would also assume Fitbit may be holding off on pushing the new layout to more people given the negative feed back that has been coming from it.  I know I saw a lot of complaints from those who did the conversion to the new layout; not just about the design, but a lot of errors with syncing to devices, malfunctioning of tiles, etc.  

Best Answer
0 Votes

‎08-07-2019 04:00

In response to SteppingBooks

‎08-07-2019 04:00

Still unsolved!! How do I escalate this to Fitbit?

Best Answer
0 Votes

‎08-07-2019 18:00

‎08-07-2019 18:00

You don’t want the new dashboard! It is so hard to read and navigate, so ridiculously buggy (I’ve had heart rate, sleep, exercise tracking and challenges all be messed up) and personally I’d go back in a heartbeat (along with about 27 pages of people under the new dashboard forum!) 

Best Answer
0 Votes