help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I install the Fitbit app on iPad?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2017 17:12 - last edited on ‎09-13-2017 05:50 by Moderator Alum

‎09-12-2017 17:12 - last edited on ‎09-13-2017 05:50 by Moderator Alum

The Fitbit app was only recording calories burned.  I deleted the app and tried to reinstall it and my iPad is iOS 9.3 and the Fitbit app is 10.3.  How do I get the Fitbit app on my iPad again?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎09-13-2017 06:02

‎09-13-2017 06:02

Hello @Chris1951, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

If you're not able to find the Fitbit app in the App Store on your iPad, please make sure to change the Store from iPad Store to iPhone Store and search again. 

 

Usually when a tile is not showing in the Fitbit app is because of two different reasons:

 

  1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
  2. The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes