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How do I switch phones without losing my Fitbit account?

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‎07-21-2021 19:21 - last edited on ‎07-22-2021 04:36 by Fitbit Moderator

‎07-21-2021 19:21 - last edited on ‎07-22-2021 04:36 by Fitbit Moderator

I have a new phone. I need to see how to add it to my Fitbit. Tried locating with Fitbit and it couldn’t locate it. 

I also tried a new free clock face and the temp and wind speed wouldn’t register 

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎07-22-2021 04:38 - edited ‎10-08-2023 08:31

In response to Odyssey13

‎07-22-2021 04:38 - edited ‎10-08-2023 08:31

Hi there, @JP582. Welcome to the Community Forums. 

It seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your Fitbit device and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Follow @Odyssey13's advice and just log into your Fitbit account.
  • You should be able to sync your Fitbit device to your new phone.

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-21-2021 19:33

‎07-21-2021 19:33

Hi @JP582  log into your existing account on the app and it will pick it up. See if that gets you started.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-22-2021 04:38 - edited ‎10-08-2023 08:31

In response to Odyssey13

‎07-22-2021 04:38 - edited ‎10-08-2023 08:31

Hi there, @JP582. Welcome to the Community Forums. 

It seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your Fitbit device and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Follow @Odyssey13's advice and just log into your Fitbit account.
  • You should be able to sync your Fitbit device to your new phone.

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer