05-25-2017
12:08
- last edited on
05-27-2017
06:54
by
MarcoGFitbit
05-25-2017
12:08
- last edited on
05-27-2017
06:54
by
MarcoGFitbit
I have a new flex 2,replacing my HR and when I try to. Add a device it says I must update the app. How do I do that?
Moderator Edit: Clarified Subject.
Best Answer05-27-2017 03:59
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-27-2017 03:59
@lavajak Go to the App Store on your phone and check for updates in the lower right.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Best Answer
05-27-2017
07:33
- last edited on
11-27-2025
05:32
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-27-2017
07:33
- last edited on
11-27-2025
05:32
by
MarreFitbit
Hello @lavajak, it's a pleasure for me to welcome you to the Ftibit Community, I hope you're having a great day. I hope you're doing well too @LZeeW, thanks for your input about this situation.
@lavajak, as @LZeeW suggested, please go to the App Store and check if Fitbit is under the Updates list. If it is, update the app and try to set up your tracker as a new device.
I hope this can be helpful, give it a try and let me know the outcome.
05-27-2017 08:19
05-27-2017 08:19
Best Answer