ANSWERED
- last edited on by
MarcoGFitbit
- last edited on by
MarcoGFitbit
I went on a run today and the Fitbit didn't register all of it (below).
Does anyone know if I can edit this run somehow? I ran from the end point on the right, so there's quite a bit of time spent running there that I didn't get credit for. This is the first time this has happened.
Thanks in advance!.
Moderator Edit: Clarified Subject.
Best AnswerAccepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @DYT_replant, I hope you're doing well, it's nice to see you around. 
I appreciate you have brought this to my attention. Tell me, which Fitbit device are you currently using? Did you started the activity from your device or through the MobileRun feature in the Fitbit app? Please note that GPS exercises can't be edited, only those recorded my SmartTrack or manually logged activities.
If you're using a device with connected GPS (Charge 2/Blaze/Versa) or a device with integrated GPS (Ionic/Surge) make sure the device connects to the GPS before starting an exercise. As this is the first time this issue has happened to you, I would recommend to restart your Fitbit device and monitor it to see if this issue happens again. If it does, please let me know.
I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @DYT_replant, I hope you're doing well, it's nice to see you around.
I appreciate you have brought this to my attention. Tell me, which Fitbit device are you currently using? Did you started the activity from your device or through the MobileRun feature in the Fitbit app? Please note that GPS exercises can't be edited, only those recorded my SmartTrack or manually logged activities.
If you're using a device with connected GPS (Charge 2/Blaze/Versa) or a device with integrated GPS (Ionic/Surge) make sure the device connects to the GPS before starting an exercise. As this is the first time this issue has happened to you, I would recommend to restart your Fitbit device and monitor it to see if this issue happens again. If it does, please let me know.
I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply.
Best Answer