02-20-2018
09:17
- last edited on
02-22-2018
06:07
by
MarcoGFitbit
02-20-2018
09:17
- last edited on
02-22-2018
06:07
by
MarcoGFitbit
Hi there! Mangys here just wondering why my profile pic on my watch (on the leaderboard app) doesnt change when I change it both on the app and on the dashboard.
Thx if you reply!!
Moderator Edit: Clarified Subject.
02-22-2018 06:10
02-22-2018 06:10
Hello @Mangys, I hope you're doing well, it's nice to see you around!
Please keep in mind that after performing any change on your account, such as editing information or changing your profile picture, you must open the Fitbit app and sync the tracker so the information can be saved. Now, if after syncing the profile picture hasn't changed in the leaderboards, please force-quit the app by double tapping the home button on your phone and swiping up the app. Then, open the app again and check if the profile picture has changed.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
02-22-2018 09:25
02-22-2018 09:25
rly sorry this hasnt worked
02-26-2018 03:37
02-26-2018 03:37
Hello @Mangys, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have tried the troubleshooting steps provided earlier. At this moment I would like to gather some information from you so I can check this further:
Thanks for your patience and understanding, I'll be waiting for your reply.