How to charge a Flex model

[Ninalynch]

Hello: I have a Flex Fitbit that I got my husband for Christmas in 2015. 

I am trying to figure out how to charge it. We haven't used it since I gave it to him in 2015. I looked online and it talks about taking out a "pebble" but there is nothing on this wristband that comes out like the picture online of a "pebble" or something coming out of the wristband. The charger also does not look familiar and we can't find the charger. Did it come with one? How do I get this "pebble" out and maybe this is an older model than even the flex. In the back there is only three gold metal dots and four super mini screws. Do I have to unscrew those? I don't have a screwdriver that small. Thanks.

[Ninalynch]

I was hoping to post a photo of this Fitbit but I hit the camera icon and all it does it ask for the "source" of my photo. It's on my computer. There was no way to drag and drop or choose a photo. Nothing. No way to post a photo. Frustrating. I went to "help" to find out how to post a photo and it says to hit the icon that is a silhouette of mountains but there is no icon like that. 

[MarcoGFitbit]

Hello @Ninalynch, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If you'd like to charge your Flex, please refer to the following post and follow the instructions listed there. If you're still having trouble, please reply to me with a picture of your tracker; you can use these instructions to upload the pictures. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ninalynch]

Thank you so much. I was able to call Fitbit today and found out it was a Charge, not a Flex, even though it looks more like a Flex. Anyway, then turns out we found the charging cord! So, whatever it was it's charging. And I do think it's a Charge -- even though the clasp looks different than a photo of a Charge -- because the cord looks like the charger cords for the Charge available on Amazon. 

[MarcoGFitbit]

Hi there @Ninalynch, I hope you're having a great day, thanks for taking the time to reply. 

I'm really glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[Ninalynch]

Thank you very much. I will take a look at that. 🙂