How to delete in-app Messages?

[SunsetRunner]

How to delete messages ? I have some over 120 days old . I thought they deleted themselves? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your question with us. Please note that messages sent to you through the Fitbit app should delete themselves after 30 days, however in some cases this is not happening. Our team is currently aware of this situation and is working towards resolving it. 

In the meantime, please log out from the app, restart your phone and log back in, then check if the messages were deleted. Some members of the Community have also suggested to delete the Fitbit app and install it back. Note that even when the information synced from your device gets stored in our servers and not in your phone, I would like to suggest you to sync your device before deleting the app from your phone to prevent losing any data. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Hinhanska]

I’m having the same problem and have tried all that you have listed and nothing works. It would be the best idea to be able to delete my own messages when I want. Not only for me but all your users it can’t be that hard to program that in with all our technology we have nowadays. But I hope you guys can resolve the issues. Thanks 

[MarcoGFitbit]

Hello @Hinhanska, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps provided earlier. At this moment, we'll make sure to forward this information to our team, once we have more information to share with you about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day.