How to delete in-app Notifications and messages

[sunshine675]

I have a message that continue to show up in my notifications. How can I delete that message. Shipping does not work. It shows in notifications like its a new message every time I go on my dashboard.

Moderator Edit: Clarified Subject.

[cmblack]

Same issue - it just became a problem and the only message showing is one from quite a long time ago. 

[Aronc]

Same issue - getting notification of a 2.5 WK old message and now all daily notifications are from 6-7 months back

[pinkbubbless66]

Same.  It is really annoying because you think you have a new message and it is just the same one every time.  I've logged out and gotten back in as some suggested in other threads and it doesn't work.

[MarcoGFitbit]

Hello @pinkbubbless66, @sunshine675, @Aronc and @cmblack, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that at this moment it's not possible to delete in-app Notifications or Messages. Our team is currently aware of the recent issue where the red dot appears in the app even if you don't have pending notifications or messages and are working towards a solution. 

Thanks for your patience and understanding, once we have more to share with you, we'll make sure to post it here in the Official Forums. 

Happy stepping! 

[PamHtoo]

I'm having a similar issue. Notifications have not updated since June 16, 2018. I cannot find a way to

delete nor refresh them. We have a new Health Rewards Program at work and my steps are still showing 0. I average over 10,000 steps a day. I want to get credit for my over 310,000 steps for January but our deadline to update with work is February 1, 2019. Suggestions STAT please. 

[PamHtoo]

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@MarcoGFitbit wrote:

Hello @pinkbubbless66, @sunshine675, @Aronc and @cmblack, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that at this moment it's not possible to delete in-app Notifications or Messages. Our team is currently aware of the recent issue where the red dot appears in the app even if you don't have pending notifications or messages and are working towards a solution. 

Thanks for your patience and understanding, once we have more to share with you, we'll make sure to post it here in the Official Forums. 

Happy stepping! 

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I'm having a similar issue. Notifications have not updated since June 16, 2018. I cannot find a way to

delete nor refresh them. We have a new Health Rewards Program at work and my steps are still showing 0. I average over 10,000 steps a day. I want to get credit for my over 310,000 steps for January but our deadline to update with work is February 1, 2019. Suggestions STAT please. 

[kittkat248]

Same issue

[Kara22]

Hi- any update on this issue? I’m sure it’s low on the dev team’s priority list but that red notification dot is incredibly annoying. Thank you!