11-18-2017
03:38
- last edited on
11-20-2017
08:17
by
MarcoGFitbit
11-18-2017
03:38
- last edited on
11-20-2017
08:17
by
MarcoGFitbit
After I updated my iPhone iOS, I have lost the button to turn the app off to save battery on my phone. Can someone e help? I’m ready to trash the blaze!.
Moderator Edit: Clarified Subject + Format.
11-20-2017 08:27
11-20-2017 08:27
Hello @tennangel123, I hope you're doing well, it's nice to see you around.
Please keep in mind that the Fitbit app does not have a turn off button, the only thing you can do is log off from your account by going to Account > Log out. If you'd like to close the app so it does not run in the background, please double tap the home button on your phone and swipe the app up, this will close it entirely. (you can also swipe up any app you're not using to save batter as well)
I hope this can be helpful, give it a try and let me know in case you need anything else.
11-27-2017 10:59
11-27-2017 10:59
there use to be a place on my iphone when I had the app on, to where I could log off. I have a different iphone for work, and I can log on and log back off, so there is a glitch in the updated IOS, I think. I am not allowed to update to the most recent IOS on my work phone until they get privacy and safety issues fixed.
11-28-2017 06:45
11-28-2017 06:45
Hello @tennangel123, thanks for taking the time to reply, I hope you're doing well.
Usually when you want to log out you just need to go to Account and scroll all the way down until you see the Log out button. This feature has not changed in a long time despite the new OS updates, however I appreciate you came back to clarify this for me.
If there's anything else I can do this for you, please feel free to reply.