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I can't set up my new Charge HR as a replacement

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‎06-16-2016 17:42 - last edited on ‎06-16-2016 21:49 by Fitbit Moderator

‎06-16-2016 17:42 - last edited on ‎06-16-2016 21:49 by Fitbit Moderator

I bought a new Charge HR since my old one broke and now I am in the iOS app on an iPhone 6S trying to switch to the new one but when I click "Replace Your Fitbit Charge HR" it just says "Loading..." and stays that way. I've tried turning off WiFi/Bluetooth, exiting and restarting the app. Still just keeps saying "Loading..."

 

Moderator edit: subject updated for clarity

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‎06-16-2016 20:56

‎06-16-2016 20:56

It's great to see that you've visited the Fitbit Community @cfjackson. Thanks for purchasing Fitbit products. I would recommend restarting your new Fitbit Charge HR by following @SunsetRunner's steps. Then, please do the following:

 

- Log out from the app

- Reboot your phone

- Log back in

 

Please try once again to set up your tracker as a replacement device as @SunsetRunner stated here.

 

Keep up the super stepping. Cat Happy

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