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I can’t sign into the iOS Fitbit app

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‎01-12-2025 15:16 - last edited on ‎01-28-2025 13:12 by Fitbit Moderator

‎01-12-2025 15:16 - last edited on ‎01-28-2025 13:12 by Fitbit Moderator

It’s my first time using a Fitbit, so I just made an account and now I’m trying to log in on the app but it won’t work. When I put my credentials in login Fitbit, it says that it can’t find it and I should use sign in with Google, which is how I made my account. But when I press sign in with Google, it just loads for a minute and then says, “Something went wrong. Please try again.” I’ve tried turning off WiFi and using cell service, but it didn’t work. I’ve tried restarting my phone and it doesn’t work. I’ve tried deleting and reinstalling the app and it didn’t work. What do I need to do?

 

Moderator Edit: Formatting

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‎01-28-2025 13:17

‎01-28-2025 13:17

Welcome to the community, @JHAdams123.

Thanks for sharing these details with me, and the time taken in troubleshooting the Fitbit app. I understand your frustration with this situation. I have investigated your details and found that you already have a case created. Our Support team has access to your case and is best equipped to provide you with further assistance. Please keep an open communication with them.

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