I get IP address has been banned Error 1006

[SunriseRun506]

I cannot log into my Fitbit app I get  ERROR 1006 and says owner of Fitbit app has banned my IP address. Not using any VPN.

Moderator Edit: Clarified subject and personal info removed

[SunsetRunner]

Hello

Have have you tried logging out of the Fitbit app, force shutting the app by swiping it upward and restarting your phone. Log back in to see if you get the same error. If the issue persists I would definitely contact Fitbit customer service here: https://myhelp.fitbit.com/s/support?language=en_US

I find calling them directly or live chat the best way to communicate with them 

😃  I hope you get this sorted out quickly 

[meehoshops]

My inspire 2 quit syncing yesterday. I followed all of the steps recommended with no success until I turned off my WiFi. I contacted customer support but I’m not sure she really understood what I’m trying to explain. I need to use WiFi at my home because I don’t have a great cellular connection and what I noticed today when trying to logon to my online dashboard was that my IP address has been banned error 1006. Seems to be a common issue on here and I’m hoping this corrects itself in the “48 hour window” that someone mentioned. 
I’ve always synced with WiFi turned on on my iPhone with no problems. It will not even give me access to the Fitbit website unless I turn off WiFi and try getting enough signal with just my cellular data. This is very weird. 

I forgot to mention that I’m unable to sync through the iOS app, the online dashboard through Fitbit.com with WiFi turned on. I can access them through cellular data though. Another thing I’ve noticed is that I can’t login using my android tablet , it doesn’t recognize my email and/or password. We have another family members with the same phone in our household that uses her android tablet to login and it is also not recognizing her login information.

Ugh, I meant the other family member has the same inspire 2 watch, not same phone. Sorry

Moderator Edit: Merged replies

[bariswheel]

Hi Cindy, thanks for the useful response. This is also happening to a device in Istanbul, just started an hour ago. Should we wait 48 hours and see what happens?

I should also mention it happened to this device fro the first time in nearly 3 years. Device has not changed location or anything. IS this expected?

Moderator Edit: Merged replies

[LizzyFitbit]

Hi everyone, and welcome to our new members. @SunsetRunner Thanks for your help!

@SunriseRun506 and @bariswheel I've moved your posts to this thread so we can keep the forums organized. Thanks for bringing this to our attention and the steps tried on your own. Let me share this issue is related to your IP address and usually should resolve within 48 hours.

If by any chance you continue having this issue afterward, please provide me with the model and OS version of your phone. Also, take a screenshot of that error message and attach it to your reply. These details will help me to further investigate.

@meehoshops Thanks for the detailed information and your efforts while working on this. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.