help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I just woke up and have steps recorded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2016 00:28 - last edited on ‎12-04-2019 11:38 by Moderator Alum

‎01-01-2016 00:28 - last edited on ‎12-04-2019 11:38 by Moderator Alum

Happy New Year All!!

My syncs states I've walked 4,000 plus steps already and I just got out of bed. It's not working correctly.

 

 

Moderator edit: subject updated for clarity

Best Answer
0 Votes
2 REPLIES 2

‎01-01-2016 02:35

‎01-01-2016 02:35

Hi @sunsaraeJ

 

Check if sleep tracking is set to 'sensitive', if it's set to sensitive, change it to 'normal':

 

On a computer: URL: Click to go to the tracker settings

 

* There's no save button but the setting will be saved. After the next sync, the new mode will be used.

Hope it helps

Best Answer
0 Votes

‎01-02-2016 03:45 - edited ‎01-02-2016 03:46

In response to SunsetRunner

‎01-02-2016 03:45 - edited ‎01-02-2016 03:46

Welcome to our Community @sunsaraeJ! Thanks for joining us! Woman HappyI noticed @SunsetRunner provided you with some suggestions to help you resolve your issue. I'd also like to suggest you restart your tracker by going to How do I restart my tracker? and to delete the extra steps please follow the instructions provided at Can I delete data?.

 

Hope this helps and Happy New Year! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes