11-25-2017
01:13
- last edited on
11-27-2017
06:12
by
MarcoGFitbit
11-25-2017
01:13
- last edited on
11-27-2017
06:12
by
MarcoGFitbit
Hi. I noticed that my IOS app was updated a couple of days ago (account icon in the upper right corner, community and notification icons below), but when I checked yesterday, it was gone and the previous icons where back (friends & account in the bottom right corner). I deleted, downloaded the app and logged in again, but it didn't´t help. What happened? I have an iPhone 7.
Plus there is no red notification on my friends icon when someone sends a message or a cheer/taunt.
I have been very happy with my fitbit and the app... so I hope to see this last version on my phone again :).
Thanks
Paula
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
11-27-2017 07:33
11-27-2017 07:33
Hello @Pvey, have a warm welcome to the Fitbit Community, it's great to have you on board.
If you're not able to see the Account button on the top right corner of the screen and the Community Tab is missing from your Dashboard, please tap on Account > Advance Settings > Country and make sure United States is selected, as the Community Tab is only available for this country. Once selected, force-quit the app by double tapping the home button on your phone, then open the app again. If United States has already been selected, please change to another country, force-quit, open the app and select it again, force-quit one more time and open the Fitbit app.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-27-2017 07:33
11-27-2017 07:33
Hello @Pvey, have a warm welcome to the Fitbit Community, it's great to have you on board.
If you're not able to see the Account button on the top right corner of the screen and the Community Tab is missing from your Dashboard, please tap on Account > Advance Settings > Country and make sure United States is selected, as the Community Tab is only available for this country. Once selected, force-quit the app by double tapping the home button on your phone, then open the app again. If United States has already been selected, please change to another country, force-quit, open the app and select it again, force-quit one more time and open the Fitbit app.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-27-2017 07:50
11-27-2017 07:50
Hi Marco. Thanks🤗. IT worked. Had it set on Norway. Hope this will be available for other countries as well😁. Thanks for the help😄
11-28-2017 06:53
11-28-2017 06:53
Hello @Pvey thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!