11-25-2017
01:13
- last edited on
11-27-2017
06:12
by
MarcoGFitbit
11-25-2017
01:13
- last edited on
11-27-2017
06:12
by
MarcoGFitbit
Hi. I noticed that my IOS app was updated a couple of days ago (account icon in the upper right corner, community and notification icons below), but when I checked yesterday, it was gone and the previous icons where back (friends & account in the bottom right corner). I deleted, downloaded the app and logged in again, but it didn't´t help. What happened? I have an iPhone 7.
Plus there is no red notification on my friends icon when someone sends a message or a cheer/taunt.
I have been very happy with my fitbit and the app... so I hope to see this last version on my phone again :).
Thanks
Paula
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
Best Answer11-27-2017 07:33
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-27-2017 07:33
Hello @Pvey, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
If you're not able to see the Account button on the top right corner of the screen and the Community Tab is missing from your Dashboard, please tap on Account > Advance Settings > Country and make sure United States is selected, as the Community Tab is only available for this country. Once selected, force-quit the app by double tapping the home button on your phone, then open the app again. If United States has already been selected, please change to another country, force-quit, open the app and select it again, force-quit one more time and open the Fitbit app.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer11-27-2017 07:33
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-27-2017 07:33
Hello @Pvey, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
If you're not able to see the Account button on the top right corner of the screen and the Community Tab is missing from your Dashboard, please tap on Account > Advance Settings > Country and make sure United States is selected, as the Community Tab is only available for this country. Once selected, force-quit the app by double tapping the home button on your phone, then open the app again. If United States has already been selected, please change to another country, force-quit, open the app and select it again, force-quit one more time and open the Fitbit app.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer11-27-2017 07:50
11-27-2017 07:50
Hi Marco. Thanks🤗. IT worked. Had it set on Norway. Hope this will be available for other countries as well😁. Thanks for the help😄
Best Answer11-28-2017 06:53
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-28-2017 06:53
Hello @Pvey thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. ![]()
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping! ![]()
Best Answer