Incorrect Weight Lost showing in app.

[MYoung0103]

Hey there! 

I'm having trouble with the app miscalculating the pound lost, and I'm not sure how to fix it. 

Screenshot can be found here: https://imgur.com/gallery/KofabOr

It says 8.5 lbs lost, but if you do the math it should be more like 10ish right? Am I doing something wrong?

Moderator Edit: Clarified Subject.

Thank you very much!

[Jaydee001]

Exactly the same here. I’ve lost 8lb but the app says 7lb.

Ive found if you change the units from Stones to Pounds it then shows the correct weight loss.

There must be a mistake in the software which cannot work out st/lb properly.

[MarcoGFitbit]

Hello @Jaydee001 and @MYoung0103, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, we're unable to see the picture you've linked so I would like to ask you to upload a screenshot of what you're able to see in the app using these steps. This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[MYoung0103]

My apologies, thank you. Here's the screenshot. 

[MarcoGFitbit]

Hello @MYoung0103, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have have come back and provided the screenshot requested. At this moment, our team is aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[dove7881]

Not sure if you figured out the solution but the weight shown is based on the initial weight found in settings. I was having the same problem too. However, if your weight has fluctuated throughout your weight loss journey, in the app it shows progress based on initial logged weight in settings not what you input daily, weekly, etc. when doing a weigh in. Hope this helps. 

[Tony-O]

Hi there,

Has there been any update on this issue? I’m still experiencing the incorrect weight display/calculation.

In fact on the app (iOS), the main dashboard screen shows a different weight loss to the weight loss screen.

Thanks,

Tony

[MYoung0103 · Accepted solution]

Hey Tony,

What ended up working for me was Account > Nutrition and Body > Starting Weight. Once I changed my starting weight here my weight loss was correct. I hope this helps!

[MForet]

I was having the same problem but this advice worked! Thanks so much!

[CHRISSY22]

Me too!  Only mine has an extra step --- Account > Activity & Wellness > Nutrition & Weight.

Thanks a lot 👍