help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect distance being recorded again!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2018 13:00

‎05-31-2018 13:00

I have an Alta HR and the inaccurate distance recording problem is back after the new update (it started a couple of days ago).  Can you please get it fixed again?  I walk approximately 5 miles in approximately 1hr 30min.  The app logs over 6 miles and the first two miles in around 12 minutes  and the last 3 miles in around 18 minutes (my normal pace is around 18 minutes per mile.  Please fix the problem!!

Best Answer
0 Votes
1 REPLY 1

‎05-31-2018 19:45

‎05-31-2018 19:45

I have this problem with Versa! So inaccurate it says 11k steps which is fairly accurate but that’s only 4:5 miles? And there’s no way I was active for 70 minutes, maybe 45-50

Best Answer
0 Votes