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Incorrect map after updating to 3.21

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‎05-20-2020 11:29 - last edited on ‎05-22-2020 18:23 by

‎05-20-2020 11:29 - last edited on ‎05-22-2020 18:23 by

Since I updated the app yesterday My god mapping of my walks is wrong. I have restarted my versa (per chat specialist recommendation) and it still does not work. 

7F5F44ED-8909-4A28-9275-DC5638FB804F.png

It shows I walked over the lake and does not route correctly.  

 

 

Moderator edit: subject for clarity

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‎05-22-2020 18:21

‎05-22-2020 18:21

Hi @Cherub1993, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I am sorry to hear the mapping of your walks is not showing correctly after the update. Thanks for trying to resolve this and providing a screenshot, I am here to help. A weak GPS signal might affect the accuracy of your route and other activity data. For more information about GPS, please see this help article: How do I use GPS on my Fitbit device?

 

Since you've been in touch with our Support team already, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Thank you for your time and efforts.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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