Incorrect time in iOS app

[Georgei]

Dear Community

two weeks ago Fiji changed time and my Charge 2 changed automatically but all the logs in the iOS app have not changed. The time i fall asleep, wake up, excercise etc are off by one hour. Tried to log out, sync on a different time zone and back. No affect. Both my iphone and ipad have the same issue (they both display the correct time on the device).

thanks Georg

[MarcoGFitbit]

Hello @Georgei, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you have tried so far to try to resolve this issue. At this moment I would like to suggest you to go to the Fitbit app and tap on Account > Advanced Settings and disable the "Set Automatically" option under Time Zone. Then, select your timezone manually, go back to the Dashboard and force-quit the app by double tapping the home button on your phone and swiping up the app. 

Monitor your logs for the next couple of days to check that everything is working fine afterwards.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Georgei]

Actually doing all this and restarting the phone eventually worked....

[MarcoGFitbit]

Hello @Georgei, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!