help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Increase accuracy of exercise tracking on the iOS iPhone 11 App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2020 15:04 - last edited on ‎08-10-2020 15:28 by

‎08-07-2020 15:04 - last edited on ‎08-10-2020 15:28 by

I recently upgraded my phone from an iPhone 8 to an 11. Ever since then the accuracy on the Fitbit app is WAY off when I use the exercise tracking on the app. A leisurely 40 minute, 2 mile walk may say I went 4 miles with a 10 minute/mile pace. The GPS makes it look like I was running from one side of the street to the other side all over. This is not even close to being accurate. Help! 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-10-2020 15:27 - edited ‎08-10-2020 15:29

‎08-10-2020 15:27 - edited ‎08-10-2020 15:29

Welcome to the Fitbit Community, @FrayaL.

 

I appreciate your participation in the Forums and sharing your concern regarding the exercise tracking accuracy in the Fitbit app after upgrading your phone from an iPhone 8 to an 11. Thanks for the details shared, I totally understand how you are feeling and I am here to help. I recommend making sure your Fitbit device is updated as updates come with new features and bug fixes: How do I update my Fitbit device?

 

GPS accuracy depends on the signal strength among other factors. I recommend checking out this article with information about the different factors that can affect GPS: How accurate is GPS data?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes