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Inspire 2 stopped getting notifications with iOS 15

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‎10-05-2021 06:09 - last edited on ‎10-05-2021 10:19 by Fitbit Moderator

‎10-05-2021 06:09 - last edited on ‎10-05-2021 10:19 by Fitbit Moderator

I purchased a new Inspire 2 around Sept 28. I updated my iPhone to iOS 15 Oct 3, and am regretting it! I’m no longer getting text and call notifications on my iPhone. I’ve read through previous threads and double-checked Notification settings, etc. 

Inspire 2 firmware is up to date; I did that when I initially set it up. I’m considering deleting and reloading the Fitbit app or doing a Bluetooth disconnect/reconnect. 

 

Thoughts other than never upgrade to a beta version of iOS again??? 🙂

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎10-05-2021 12:59

In response to RadarGirl

‎10-05-2021 12:59

@RadarGirl Thanks for your response. 

 

I appreciate for trying the suggested instructions. Please note that for now I don't recommend removing the Fitbit app. For now, please double check the following settings on your Inspire 2: 

 

  • Press and hold the buttons on the sides to access to sleep and DND mode and make sure both options are off. When you turn off a setting, the icon appears dim with a line through it. Then sync the tracker and test the notifications. If they are still not working, I suggest the following: 

1. Open the Fitbit app ► Tap the profile Icon (at the top left) 

2. Tap Inspire 2 and then tap Notifications 

3. Turn off all your notifications 

4. Force quit the Fitbit 

5. Go to settings, find Bluetooth and turn it off about 10 seconds and then turn it back on 

6. Tap the blue i next to your Inspire 2 and make sure that Share System notifications option is ON

7. Go to the Fitbit app and turn on the notifications, sync the tracker and see if it is able to work. 

 

Catch you later. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

View best answer in original post

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7 REPLIES 7

‎10-05-2021 07:12

‎10-05-2021 07:12

Oops..I didn’t explain this well….not getting text and call notifications on my Inspire2 FROM my iPhone!

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‎10-05-2021 10:24

In response to RadarGirl

‎10-05-2021 10:24

Welcome to the Community Forums @RadarGirl.

 

I appreciate the details shared on your post and for trying some troubleshooting prior posting. Let's try to work on this together, so please follow the instructions as below: 

 

1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.

2. Turn off Bluetooth

3. Restart Inspire 2. For more information, see How do I restart my Fitbit device?

4. Turn on Bluetooth  

5. Open the Fitbit app and set up Inspire 2 as new device to refresh the connection: 

  • Tap the Today tab → Tap your profile picture 
  • Tap Set Up a Device. 
  • Choose your device and follow the on-screen instructions to continue.

6. Once this process is complete, set up the notifications again. See Troubleshooting quick tips for iPhones

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎10-05-2021 12:25

In response to CindyMFitbit

‎10-05-2021 12:25

Thank you so much for responding with such detailed instructions. Unfortunately, this is still not working when I call my iPhone from another phone. 

The only thing that differed with your instructions is within the Fitbit app. From the Today tab, I don’t see a profile picture. I tap on an icon that represents the Fitbit device, which takes me to a menu where I can Set Up a Device. I ended up Removing the Inspire 2 and repeating the Set Up process. 

 

What about removing the Fitbit app (yes, and losing my data), then downloading the app again? I would do it if it would help!

Best Answer
0 Votes

‎10-05-2021 12:59

In response to RadarGirl

‎10-05-2021 12:59

@RadarGirl Thanks for your response. 

 

I appreciate for trying the suggested instructions. Please note that for now I don't recommend removing the Fitbit app. For now, please double check the following settings on your Inspire 2: 

 

  • Press and hold the buttons on the sides to access to sleep and DND mode and make sure both options are off. When you turn off a setting, the icon appears dim with a line through it. Then sync the tracker and test the notifications. If they are still not working, I suggest the following: 

1. Open the Fitbit app ► Tap the profile Icon (at the top left) 

2. Tap Inspire 2 and then tap Notifications 

3. Turn off all your notifications 

4. Force quit the Fitbit 

5. Go to settings, find Bluetooth and turn it off about 10 seconds and then turn it back on 

6. Tap the blue i next to your Inspire 2 and make sure that Share System notifications option is ON

7. Go to the Fitbit app and turn on the notifications, sync the tracker and see if it is able to work. 

 

Catch you later. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer

‎10-05-2021 14:07

In response to CindyMFitbit

‎10-05-2021 14:07

Day Made!!!

 

I called myself and got a notification on my Inspire 2! I can’t wait to get a text message from someone 🙂

 

Thank you SO much!!

Best Answer

‎10-05-2021 14:21

In response to RadarGirl

‎10-05-2021 14:21

@RadarGirl It was a pleasure. 🙂

 

Thanks for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced and I really hope the text messages work as expected. 

 

Have a great day! 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer

‎01-19-2022 03:53

In response to CindyMFitbit

‎01-19-2022 03:53

Hi. I found this post and your instructions corrected my issue of not receiving any notifications text/call from my iPhone 13 with IOS 15 and IOS 15.2.1. I had it originally all good when I purchased my new Fitbit back in Dec 5, 2021 then it stopped. I can relate to the frustration over the convenience of the notifications for call and text notifications when my phone is on vibrate for work. It took me a while to find this post but glad I did. Wanted to post to help others if the are having the same issues. Thanks again. 😁

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