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Inspire HR stopped syncing with iPhone

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‎11-24-2020 12:43 - last edited on ‎11-25-2020 10:04 by

‎11-24-2020 12:43 - last edited on ‎11-25-2020 10:04 by

Hi my Fitbit inspire HR will no longer sync properly with my iPhone, I’ve over 17,000 steps on my Fitbit but only over 1000 on my Fitbit app on my phone, help me please it’s driving me mad 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎11-25-2020 10:30

‎11-25-2020 10:30

Welcome to the Fitbit Community, @karenoC123.

 

I am sorry to hear your Inspire HR no longer sync properly with your iPhone. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend confirming if your device is paired to your Fitbit account by doing the following:

 

  1. Tap the Today tab, and tap your profile picture.
  2. If you don't see any device paired, tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-25-2020 11:25

In response to LiliyaFitbit

‎11-25-2020 11:25

Hi tried a few times to connect my Fitbit to my phone again it gets about
three quarters Of the way & then says something went wrong & says Abort ,
don’t know what to try next
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‎11-25-2020 12:41 - edited ‎11-25-2020 13:47

In response to karenoC123

‎11-25-2020 12:41 - edited ‎11-25-2020 13:47

Thank you for your reply, @karenoC123.

 

I appreciate your efforts and the additional details. If your tracker is not paired to your Fitbit account, please try the following:

 

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app.
  4. Restart the tracker by following the steps from this help article.
  5. Tap the Today tab, and tap your profile picture, tap Set Up a Device.
  6. Choose your device and follow the on-screen instructions to continue.

You can confirm the complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

If the issue persists, please confirm the model of your Fitbit device and your phone. I will be glad to assist you further.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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