Inspire HR stops tracking workouts mid workout

[Lauracook20]

This is the 4th time it's happening within a short period of time. My inspire HR stops tracking my workouts mid workout or once the workout is synced to the app it says I've burned 0 calories during the workout and 0 active minutes? 🤔 My fitbit is only about 8 months old and I've never dropped it or anything. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lauracook20.

I am sorry to hear your Inspire HR stops tracking your workouts mid workout. I appreciate the additional details and I am here to help. I recommend restarting your tracker and confirming if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

For more information about tracking workouts, please see How do I track my workouts with my Fitbit device?

If you continue experiencing difficulties, please let me know how do you track your exercises? I will be glad to investigate further.

Looking forward to hearing back from you.

[Vanvhi83]

Good morning. I am experiencing  the same issue. It started this week. Sunday night left watch charging. Monday morning noticed that my heart rate was not being detected and it stopped mid workout several times. Turned out HR was off, and I restarted the watch. Seemed to help, as tuesday workout went without a hitch. By tuesday night, stopped syncing, today (wednesday) STILL not syncing correctly (no steps, but calories and prior day stps, yes) AND WORST of all stops Mid-workouts. This is so upsetting. What to do? Was there an update that caused the issue? I’ve had it for a year and it was working fine

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vanvhi83.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I totally understand how you are feeling and appreciate your troubleshooting efforts and the additional details. I understand your concern, I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Meanwhile, please check if your app is updated to the latest version: How do I update the Fitbit app?

Let me know if you have any questions.

[Vanvhi83]

Thank you. I restarted watch yet again. Today (thurs) it stopped again, thankfully it was towards the end of my yoga session. I checked and updated from 3.23.1 to 3.24. I hope this really fixes the issue. 
thank you for your help, I will wait to hear from support team. 
stay safe

[LiliyaFitbit]

Hi @Vanvhi83, thank you for your reply.

Thank you for updating the app to the latest version as the updates come with new features and bug fixes. If you continue experiencing difficulties, our Support team will be in touch with you for further assistance. Due to recent events affecting our operations, we may need more time to respond. I appreciate your patience and understanding. 

I'll be around if you have any questions.