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Inspire HR unable to sync

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‎11-10-2019 09:49 - last edited on ‎11-14-2019 19:48 by Fitbit Moderator

‎11-10-2019 09:49 - last edited on ‎11-14-2019 19:48 by Fitbit Moderator

My wife had rebooted, redone, deleted the Fitbit app and put it back on my iPhone and I can't get my fitbit to sync on our Apple computer or my iPhone. It's super frustrating. 

We have done all the troubleshooting. I just got this fitbit in August. 

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎11-10-2019 15:44

‎11-10-2019 15:44

Hello and welcome to the Fitbit Community @JohnSax 

Im sorry to see your having syncing issues. Currently this is a issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315


If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Inspire. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

 

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

 

please check your iOS settings if this problem persist and try this:

  1. Open your phone's settings.
  2. Scroll down, tap Fitbit > Toggle Location to "Always".
  3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

Lastly If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

 

😉 please keep me posted

View best answer in original post

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2 REPLIES 2

‎11-10-2019 15:44

‎11-10-2019 15:44

Hello and welcome to the Fitbit Community @JohnSax 

Im sorry to see your having syncing issues. Currently this is a issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315


If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Inspire. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

 

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

 

please check your iOS settings if this problem persist and try this:

  1. Open your phone's settings.
  2. Scroll down, tap Fitbit > Toggle Location to "Always".
  3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

Lastly If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

 

😉 please keep me posted

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0 Votes

‎11-11-2019 08:44

‎11-11-2019 08:44

Hello again @JohnSax 

I just wanted to check in with you to see if your still experiencing issues or has my suggestions helped resolve your problem. If my suggestions did indeed resolve your issue could you please tap “choose as best answer” box just under my post with the suggestions? Doing this really helps other individuals coming to this community looking for answers to questions similar to your own. I’d really appreciate it!😃

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